On behalf of our client, one of the world's 20 leading pharmaceutical companies, we are looking for a successful candidate to fill the Commercial Operations Specialist position.

This position is in Kyiv, Ukraine.

POSITION OVERVIEW:

The main purpose of the role is to ensure proper Company contract-partners applications work out and service. Ensure Company`s products timely supply to central and regional Company contract-partners stores. Organization, maintenance and keeping proper documentation regarding clients’ service. Is responsible for collecting and analyzing data to evaluate existing and potential product markets. Collects data from a variety of sources and uses it to enable informed decision-making. Strategy co-ordination, brand analysis and product development analysis are key components to the role. Market and forecasting models are processes to get involved with too.

BACKGROUND, REQUIRED SKILLS & CAPABILITIES:

• Higher education.
• Previous work experience in pharmaceutical business.
• Strong understanding of logistics processes.
• Experience in records management and providing administrative support.
• Excellent business communication and correspondence skills; ability to organize and conduct negotiations.
• Well‑developed analytical skills.
• Advanced PC user (proficient with key office software and digital tools).
• Proficient SAP user.
• High level of accuracy, attention to detail, and diligent document management.
• Advanced level of English is required for this role.

MAIN RESPONSIBILITIES:

• Contract Management – conducting all changes to annexes and add agreements.
• Data analytics: weekly / monthly.
• Effective management, communication and presentation of carried out analysis.
• Conducting Contracts with Distributors for Company’s businesses (preparation of additional agreements, specifications, annexes to the Supply Contracts).
• Preparation, approval and issue credit notes in SAP system (providing discounts to Distributors in accordance with additional agreements; compensation of the cost of medicines due to technical defects).
• Maintenance of the quality management system (implement regional SOP on a local level - ensure that processes are followed, ensure establishment of local SOPs were necessary).
• CoQ (Certificate of Quality) checking before import and coordination of corrections with Regional Quality team.
• Communication with Distributors and Quality Issues (including CoQ).
• Reporting of inconsistent cases to responsible persons.
• Local audit/inspection participation; CAPA (corrective and preventive action) coordination and participation.
• Coordinating any recall operations for medicinal products.
• Ensuring that relevant customer complaints are dealt effectively.
• Communication with Regional Quality team on the final disposition of returned, rejected, recalled or falsified products.
• Active participation on regular “Quality Update Calls” held by Regional Quality.

LPCO responsibilities include:

• Following the processes given in global, regional and, and local procedures.
• Handling of technical product complaints.
• Recording and processing of technical product complaints in the complaint management system.
• Forwarding of complaint samples to investigation site.
• Communication of the results to the complainant (if required).
• Participation in any recall operations for medical products with Regional Quality team.
• Participate in LAC (Local Advisory Committees) meetings.
• Ensuring/performing communication to authorities if required.
• Informing the local reporting requirements of the Regional Quality team.
• Listing local reporting requirements.
• Ensuring that local requirements regarding complaint and recall management are followed.
• Ensuring that relevant GxP training is performed locally.
• Active participation on regular “Quality Update Calls” held by Regional Quality.
• Temperature monitoring for all deliveries.
• Pro-acting support of tender business: monitor and prepare documentation for distributors.
• Supporting orders: adapt distributors’ orders in accordance with stock level and marketing demand, response on the complaints/claims from customers (damage, shortage, over delivery, etc.), involvement in recall management.
• Documentation workflow.
• Back up: delivery management.

COMPANY OFFERS:

• Professional development and opportunity to realize your potential in a flexible, friendly global working environment.
• Professional and career prospects.
• Competitive remuneration and a corporate bonus scheme.
• Insurance (medical/life/ accident and critical illness insurance).
• Corporate PC and mobile phone.